Refund Policy
Transparent and equitable refund terms for your assurance
Overview
At UniversalInfoArchive, we recognize that plans may alter, and we are committed to establishing transparent and equitable refund practices. This policy delineates the criteria under which refunds can be granted for our yacht rental services.
Please review this policy thoroughly prior to confirming a reservation. When you reserve a charter with UniversalInfoArchive, you are confirming your acquiescence to these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete reimbursement minus any handling charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card transactions
Conditions: Requests must be made in writing through email or by phone
24-72 Hours Before Charter
Eligible for: Half of the total charter expense
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the refund amount
Conditions: A valid justification is required; administrative fees apply
Less than 24 Hours Before Charter
Eligible for: Refunds are not available
Exception: Cases of emergencies may be taken into account
Alternative: A charter voucher might be given at our discretion
Conditions: Proof required for claims of emergencies
Weather-Related Cancellations
Our Weather Guarantee
Your safety takes precedence. If our certified captain determines that the weather is too hazardous for chartering, we offer several accommodations:
- Full Refund: Issued if rescheduling isn’t feasible
- Reschedule: Transfer your booking to a new available date without extra costs
- Charter Credit: Issuance of a voucher valid for one year from the original date
Weather Assessment Process
The elements of our weather analysis include:
- An evaluation of wind speed and direction
- The state of the ocean and height of waves
- Visibility and forecasted precipitation
- Notices and cautions from the Coast Guard
- A professional captain's assessment of safety
Decision Timeline: Determinations regarding weather cancellations are finalized at least 4 hours before the planned departure.
Medical Emergency Refunds
Emergency Circumstances
We empathize with the unpredictability of medical crises. Here are the conditions that might warrant special consideration:
- Acute illness or injury needing a hospital stay
- A family member's passing
- Impromptu military service or recall
- Jury service or a legal summoning
- Disasters affecting transportation
Documentation Requirements
To seek an emergency refund, furnish us with:
- Verification from a medical institution or certificate
- A death notification, if applicable
- Official military documentation
- Legal summoning or jury notice
- Travel warnings or emergency declarations
Processing: Emergency refunds are addressed within 3-5 business days once proper documentation is given.
Operational Cancellations
Mechanical Issues
Should the assigned boat encounter mechanical problems we can’t fix immediately:
- Alternative Vessel: Whenever possible, we'll look to provide an equivalent alternative
- Full Refund: Granted if no similar option is at hand
- Partial Refund: Given if the replacement vessel is priced differently
- Compensation: Supplementary recompense might be provided for the inconvenience
Crew Unavailability
On the unusual occasion that a qualified crew is not obtainable:
- We will try to arrange a replacement crew if viable
- Issue a full refund if the charter can't go ahead
- Propose rescheduling without any additional fees
Refund Processing
Payment Method
Reimbursements are processed back to the original mode of payment for the booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
A €50 fee for cancellations made with more than a 72-hour notice
Bank Transfer Processing
A €25 fee is applicable for all reimbursements completed via bank transfer
International Processing
Extra charges may be applied to international dealings
Charter Credits
When Credits Are Offered
In specific instances, charter credits might be presented in place of refunds:
- For cancellations made with less than 24-hour notice
- In the event of cancellations due to weather
- Upon requests for voluntary changes to bookings
- Amid operational disturbances
Credit Terms
- Validity: 12 months from the issuance date
- Transferability: Credits are non-transferable to other individuals
- Value: Equates to the entire charter cost (excluding handling fees)
- Usage: Applicable to any charter available
- Expiration: There can be no deferral beyond 12 months
Partial Service Refunds
Service Interruptions
If your yacht rental is interrupted or curtailed due to factors within our command:
- A refund proportional to the unused portion
- A credit matching the future charter of identical worth
- Complimentary offerings or upgrades
Guest-Related Interruptions
If a charter concludes prematurely because of guest misbehavior or breach of safety guidelines:
- No reimbursement for the part not utilized
- The full charge remains owing
- Potential extra charges might be implemented
Dispute Resolution
Should you dispute a refund ruling, you can:
- Solicit a review from our executive team
- Submit further documentation or proof
- Engage consumer protection organizations for arbitration
- Seek judicial resolution in accord with prevailing laws
How to Request a Refund
Step 1: Contact Us
To begin a refund claim, reach out to us via:
- Email: [email protected]
- Phone: +34 932 21 74 45
- In person at our marina branch
Step 2: Provide Information
Your refund petition should contain:
- Your reservation confirmation code
- The scheduled date and hour of your charter
- The rationale for cancellation
- Relevant supporting files (if needed)
- Your preferred modality for refund
Step 3: Review and Processing
Our staff will confirm receipt of your petition within 24 hours, assess it in accordance with this guideline, present a determination within 48 hours, and handle endorsed reimbursements as per the specified timelines.
Important Notes
- Refund claims must be documented in written form
- Reimbursements are processed in €, regardless of the initial payment's currency
- Securing travel insurance is highly suggested
- This declaration of policy is subject to updates with a precedent notice of 30 days
- Refunds comply with the pertinent taxes and regulations
Contact Information
For inquiries on refunds or to put forth a refund application:
Refunds Department
UniversalInfoArchive Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain
Phone: +34 932 21 74 45
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM